Would you like an easy way to remember how to be a better listener, at work and at home?  Try these five simple steps:                              Prepare to Listen  Before we explore each step a little closer, let’s talk about getting ready to listen. [...]

      Conflict is often thought of as the dark side of interpersonal relationships.  Many people associate conflict with something bad . . . negative . . . destructive.  Good news:  conflict can be a good thing!  If we consider the definition of conflict to be . . . simply differences in wants, needs, [...]

Conflict is everywhere . . . we all know that.  In fact, conflict can be a good thing.  It can add diversity of thinking, fresh ideas, innovation.  But . . . too often it can spiral out of control causing endless problems for the leader. If you're sick of conflict in the workplace, come join [...]

Like taxes, conflict in the workplace is inevitable. This isn’t all bad. Handled well, conflict can strengthen communication, spark new ideas and generate new levels of performance. Handled poorly, however, workplace conflict can damage important relationships and drag down productivity. In fact, many agree that the ability to manage conflicts can make or break a [...]

March is a transition month--from winter to spring.  It brings many changes.  As we end one season and begin another, it's a great time to reflect on what changes you would like to initiate in your work life. What improvement goals do you have for the next 6 months?  What are you working on for your [...]